Questions grown-ups ask
How long does it take?
Usually under two minutes. Keep the page open and your film appears right there. We also email you a private link, so you can close the page and come back.
How much is it?
One price, $19.99 USD, for one film about up to four children. No subscription, no app, no extra per child.
Does Santa read my letter word for word?
He opens with exactly who it's from and who it's about, then tells them what you wrote in his own warm words, the way Santa would. Your letter appears handwritten on his workbench in the film.
What should I write?
A few true things: something they did that made you proud, something you love doing together, something they're looking forward to. One or two sentences per child is plenty.
Can one letter be about brothers and sisters?
Yes. Up to four children in one film, for the same price. Santa names every one of them and gives each child their own moment from your letter, and he never compares them.
What if their name is easy to say wrong?
Type how it sounds (for example MEE-ah) and Santa practises your first line before you post it, so you can hear it and change it.
Is there anything Santa won't say?
He never promises presents and never mentions anything sad. If a letter needs a careful read, a real person looks at it before Santa does and we'll be in touch by email.
Who can watch the film?
Only people with the private link. Download it to keep it forever, and only share the link with people you trust.
What do you keep, and for how long?
A first name, an age, your letter and your email. Never a photo, surname, school or address. Letters and films are deleted by 31 January. See our privacy policy.
What if something isn't right?
Tell us at hello@letterssentnorth.com and we'll remake it or refund you. See remake or refund.
Where can I watch it?
On any phone, tablet or computer. For the big moment, cast it to the TV.